Broker Services

Welcome to the Broker Services Department!

We at Potomac Basin Group, strive every day to deliver top notch service to our brokers.

  • If initial attempts have not been satisfactorily resolved pertaining to enrollment, billing and/or claims... Reach out to:

Carrie Headd 
Assistant Vice President, Broker Services

Please include the following:

  • Reason for request
  • Explanation of issue
  • Carrier Department(s) already contacted – if applicable
  • Group Name and Number
  • Member Name and ID (if applicable)
  • All other relevant information
  • For claims, include HIPAA release